Have a question about your account, payment, a clinical protocol, or want to send feedback? We'd love to hear from you.
Email
drmonashroff@gmail.com
Fastest route for support, refunds, feedback and business queries.
Response time
We respond within 2 working days. Refund requests are typically completed within 5–7 working days through Razorpay.
Grievance Officer (IT Rules 2011)
Dr. Mona Shroff, MD —drmonashroff@gmail.com
Grievances are acknowledged within 48 hours and resolved within 30 days.
Operator information
RIF Master is an independent clinical decision-support product operated by Dr. Mona Shroff, MD. For KYC / compliance queries related to Razorpay, please include your registered email and payment ID in the first message so we can look it up quickly.
What to include for faster support
- Your registered email address
- Razorpay payment ID or UPI transaction reference (for payment issues)
- The URL where you saw the issue and a short description of what happened
- Screenshots if a UI element misbehaved
For clinical questions about a specific patient case — please do not include patient identifying information. Use case codes or initials as you already do inside the app.