RIF Master is a one-time payment digital product providing lifetime access to a clinical decision-support workflow. This page explains when refunds and cancellations are available.
1. What you're paying for
A single payment of ₹4,999 (INR) unlocks full lifetime access for one clinician: the interactive 5-step RIF workflow, PDF export, patient case history, research library and future updates.
2. Cancellation
There is no recurring subscription — nothing renews and nothing needs to be cancelled. You can stop using the Service at any time; no further charges will ever be made.
3. Refund eligibility
Because the Service is a digital product with immediate access, we offer refunds only in the following cases:
- Duplicate payment — if you were charged twice for the same account, we will refund the duplicate transaction in full within 5–7 working days of report.
- Payment succeeded but access was not activated — if your Razorpay transaction is confirmed but your account remains locked 24 hours after payment, we will either activate the account or refund the transaction in full at your election.
- Documented service outage — sustained inability to use core Service features for more than 14 consecutive days and not resolved after written notice may, at the Owner's discretion, entitle you to a partial or full refund.
4. What is not refundable
- Change of mind after payment.
- Inability to use the Service due to lack of internet access, incompatible hardware or software on your side.
- Dissatisfaction with a clinical outcome — the Service is decision-support material only and does not guarantee any patient outcome.
- Payments processed more than 30 days before the refund request (subject to the exceptions above).
5. How to request a refund
Email drmonashroff@gmail.com from the address you registered with, including:
- Your registered email
- The Razorpay payment ID or UPI transaction reference (UTR)
- A short description of the issue
We acknowledge refund requests within 2 working days and typically complete approved refunds within 5–7 working days via the original payment method through Razorpay.
6. Chargebacks
If you have a concern about a payment, please contact us first — we are always able to resolve it faster than a bank-side chargeback. Fraudulent chargebacks will result in immediate suspension of Service access.
7. Contact
Any question about this policy: drmonashroff@gmail.com.